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VanHilton M
VanHilton M,
Category: Computer
Satisfied Customers: 3061
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
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I tried to upgrade my ram turned it on the disc drive made

Customer Question

I tried to upgrade my ram turned it on the disc drive made noises then idled on a black screen i put in the factory ram same problem
Assistant: What device has a bad screen?
Customer: HP pavilion G6
Assistant: How long have you had your G6?
Customer: Few years
Assistant: What have you tried so far?
Customer: BIOS Reset reseating ram everything on HP support website and their virtual agent
Assistant: Anything else you want the Electronics Expert to know before I connect you?
Customer: No.
Submitted: 7 days ago.
Category: Computer
Customer: replied 6 days ago.
Hello?
Expert:  Virtual-mod replied 6 days ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Customer: replied 6 days ago.
Continue to search
Expert:  VanHilton M replied 6 days ago.

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

May I know what troubleshooting have you done?

Customer: replied 6 days ago.
Putting in the original ram im cirrently reseating it again
Expert:  VanHilton M replied 6 days ago.

same issue?

Expert:  VanHilton M replied 6 days ago.

I want you to follow these troubleshooting steps.

Here the link: https://www.youtube.com/watch?time_continue=14&v=sj6kYmT7GLs&feature=emb_title