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Stuart Woods
Stuart Woods,
Category: Computer
Satisfied Customers: 121
Experience:  IT Technician at GWP Computers
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For no reason I can find, about three weeks ago I lost my

Customer Question

For no reason I can find, about three weeks ago I lost my library and some of my playlists, Alan
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: It's a Toshiba Satellite C875-114 Laptop on Windows 10
JA: What have you tried so far with your Satellite? Have you installed any updates recently?
Customer: No, I don't know what to do and I haven't installed any updates
JA: The Laptop Technician will be able to walk you through that. Anything else you want the Computer Expert to know before I connect you?
Customer: No thanks
Submitted: 11 days ago.
Category: Computer
Expert:  Stuart Woods replied 11 days ago.

What kind of application do you run for playlists.

Expert:  Stuart Woods replied 11 days ago.

Install all the updates first then get back to me.

Customer: replied 11 days ago.
My library and playlists were on Spotify. I have not installed any updates nor do I know where to find them, Alan
Expert:  Stuart Woods replied 11 days ago.

What device is this. - Stu.

Customer: replied 11 days ago.
Toshiba laptop, Alan
Expert:  Stuart Woods replied 11 days ago.

reboot the laptop.