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David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 10331
Experience:  Microsoft & Cisco Certified with over 20 years experience
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Have an Apple i pad set up but the email is being blocked

Customer Question

Have an Apple i pad set up but the email is being blocked which is Yahoo as the password ***** coming up saying Incorrect and the Apple help advisor says it is something to do with Yahoo
JA: When did you last change your password ***** Apple ID?
Customer: Last week
JA: Did you try resetting through Apple's online account reset tool?
Customer: Yes
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No thank you
Submitted: 9 days ago.
Category: Computer
Expert:  David L replied 9 days ago.

Hello,

My name is David. Sorry for the trouble.

Open the Yahoo Sign In Helper page by clicking on the following link:

click here
https://login.yahoo.com/account/challenge/username

Enter your email ID into the field provided and click Continue. If you would rather receive password reset information via phone, enter a mobile phone number associated with your Yahoo email account settings.

Select how you would like to reset your email password.

1. The Alternative Email option will send password reset information (verification code) to an alternative email address configured in your Yahoo account settings.Once you receive the email and enter the verification code into the field provided, you will be able to enter a new password and access your account.

2. The Mobile Phone Number retrieval option will send the password reset information (verification code) to a mobile phone via text message. If you select this option, the last two digits of the phone number where the verification code will be sent is displayed. When you confirm that phone number, a text message is sent to that phone number with the verification code. Enter the verification code into the field provided to gain access to create a new password and access your email account.

3. The security question option will display questions about your account that, if you answer correctly, will grant you access to reset your email account password. To use this option enter the CAPATCHA information requested, then answer the security questions displayed. If you answer the questions correctly, Yahoo will provide you access to create a new password and then access your email account.