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Stuart Woods
Stuart Woods,
Category: Computer
Satisfied Customers: 122
Experience:  IT Technician at GWP Computers
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I can not log into my OWL system at all. All devices show it

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I can not log into my OWL system at all. All devices show it as Off Line ? Please advise?
JA: What exactly are you having trouble accessing?
Customer: Lap top dashboard and controls via lap top, phone or tablet. All record Ohh Line?
JA: When did you last change the password ***** passcode to your device?
Customer: Never. Always been the same since purchase. Had no need too?
JA: Is there a Gmail address linked to your device?
Customer: Possible my phone. But no other
JA: Anything else you want the Android Expert to know before I connect you?
Customer: My main connection is through windows 10 laptop

Hi, Reset the password first per the manual. - Stu.

Stuart Woods and 11 other Computer Specialists are ready to help you
Customer: replied 17 days ago.
I cant log in on any device to change it?

There is no gurantee that this can be fixed but we give it a real good go.

Customer: replied 17 days ago.
What do you need me to do? I.T. is very much not my strong point?

click on the link, once I get back in i'll like you to show me the issue.

why is there a SCSI scanner device on there.

Whats OWL system.

try to replicate the issue Alan.

Customer: replied 17 days ago.
That's all it does ?

try doing it in edge.

Customer: replied 17 days ago.
Same thing ?

whats the credentials i'll try it on my machine

Customer: replied 17 days ago. neilrossiter P/w Paulinej1

doing the same with my machine.

that website might be down. but what i'll do i'll run a few checks on your system

Customer: replied 17 days ago.
Phone just shows system as Off Line

I think call the company, I assume its for a power company

Customer: replied 17 days ago.
Owl do not have a contact phone number. I will nee to search google for it?

It should be on your utility bill.

that should have no issues that should fix it. talk to the power company

Customer: replied 17 days ago.
Anyone there ?

yes I think call the power company about this, there end might be down.

Customer: replied 17 days ago.
The Owl and my power company are completely different. The Owl just runs the system in house. Power company are different

Well I tried to login, on my machine, and it doesn't login.

Customer: replied 17 days ago.
I think this is going to have to wait till monday. Will try switching everything off and on, and if no joy contact them on monday?

Trying it on different broswers.

its on their end not yours.

Customer: replied 17 days ago.
Starting to think that myself, thanks for your help

Once you log back in reset the password, i'll keep this request open for a few more days.

Customer: replied 17 days ago.
Ok thanks
Customer: replied 17 days ago.
Eventually found number for a trade sales contacr, and all Owl servers have crashed and are off line (24hrs ago). F y i thanks for your help.

Thought so. Anyhow, your machine seems to be ok.