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Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.
I will be assisting you to fix the issue you are having.
May I know what troubleshooting have you done?
Without the information requested in my first/previous response, I can only give you a general answer, but I hope this helps. To do this, click the lock icon in the Users & Groups system preferences to authenticate, and then click the account you can't log into. In the account's settings, click the Reset Password button to change the account's password.