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VanHilton M
VanHilton M,
Category: Computer
Satisfied Customers: 3059
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
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My old iPad is broken so cannot access any of the info have

Customer Question

My old iPad is broken so cannot access any of the info have bought new iPad mini but cannot remember log in details so cannot set it up can you help at all
JA: When did you last change your password ***** Apple ID?
Customer: My granddaughter set it up for me 4years ago I don’t really understand it at all
JA: Did you try resetting through Apple's online account reset tool?
Customer: No tried to get reset account recovery to my granddaughters phone but nothing came through
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Cannot use old iPad completely dead and trusted phone number no longer exists thank you
Submitted: 6 days ago.
Category: Computer
Expert:  VanHilton M replied 6 days ago.

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

May I know what troubleshooting have you done?

Customer: replied 6 days ago.
I’ve tried to change the recovery phone number but it won’t work
Expert:  VanHilton M replied 6 days ago.

Can you please elaborate the issue so that I may assist you further?

 

Customer: replied 6 days ago.
My Nan has recently bought herself a new iPad because her old one died. She can’t remember the password to her Apple ID and the phone number she had set up as her trusted contact is no longer available.
Expert:  VanHilton M replied 6 days ago.

Click this link to reset password https://iforgot.apple.com/password/verify/appleid