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I'm sorry to hear you are unable to log in to your Apple account or iPhone. Please use the following link to reset your Apple ID password *****> https://iforgot.apple.com
If you don't know your Apple ID, you can easily search for it by clicking "look it up" on the link above. From there, simply enter your first and last name - along with the email address you believe is associated with the account. Once you obtain your Apple ID, go back to the link above for a reset.
Thank you very much for your time & patience while I typed up your response. Also, thank you for giving me the chance to help out today.
If there is anything else that I can help with today, please let me know. My goal is to provide excellent service to you!
Thank you,Robert_IT(Your friendly expert)
You may need to try a different email address
Remote Assistance isn't necessary for this.
Another technician will pick up the request :)
In that case, you will need to speak to an Apple Support Specialist. Please click the link below.
Next click iPhone, then click Apple ID & Cloud, then select Lost or Forgotten Apple ID PasswordThen choose Talk to Apple Support Now
Hello Sir/Madam,Welcome to JustAnswer, your speaking with Rob and I will be your tech assistance today.Could you follow the link provided below and download the application onto your desktop followed by opening it?
http://www.justanswer.com/remotedesktop/join.aspx?Session=18874311-d43d-40c3-80a0-578af7dd9a93Please can you let us know once you have completed the above steps, should you require additional support, let me know and I will assist further.We look forward to assisting you further.
Please follow the instructions attached.
We dont currently provide telephony support, have you followed the document?
sent to you at 4:17pm.
I dont need the serial number at this stage.
Once you follow the download of Remote Support on your device i can remote on.
Isit locked out?
Can you share a picture of the screen.
Do you see a paperclip on the chat box?