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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 65642
Experience:  Over 15 years of consulting to the IT industry
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My Yahoo Mail buttons are not responding e.g. attach doc and

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My Yahoo Mail buttons are not responding e.g. attach doc and I cannot get any email addresses to respond when I type a name - I have already re-booted
JA: How's your Internet connection? Are you checking Yahoo from a browser or a mail client (e.g. Outlook)?
Customer: Browser - internet connection working ok
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: Shouldn't happen - never has in the past
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Happy for you to help thanks

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Are you using Google Chrome as a web browser or a different web browser?

Please let me know

Customer: replied 6 months ago.
Google Chrome

Thank you

Click on the three dots top right in Chrome then settings.

Then go to the bottom and click on Advance.

Then click on restore settings to their original defaults.

Let the reset complete and when it has, close Chrome, open it again and try to use Yahoo.

Let me know the results please.

Customer: replied 6 months ago.
Ive just been asked to pay £5 now you want £22 - not interested

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last instructions I sent you please

Customer: replied 6 months ago.
Ok thanks Richard i’m Resetting Chrome as instructed and will let you know the outcome

thank you

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