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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 59457
Experience:  Over 15 years of consulting to the IT industry
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Some one has stalling my account how you can help, using my

Customer Question

hi
JA: Hello. How can I help?
Customer: some one has stalling my account how you can help
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: using my mobile phone iPhone 8
JA: What Operating System (OS) are you running on your iPhone?
Customer: hello
JA: Hi. How can I help?
Customer: i have explaine to you my account has been stalling and some using my account she has changed the email address
JA: How long has this been going on with your iPhone? What have you tried so far?
Customer: this happened last week i have managed to change password ***** email address but she changed my account last night again
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 8 days ago.
Category: Computer
Expert:  Richard replied 8 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

As the first step, can you please reset the password again and regain access.

Let me know if you can please.

Thank you

Customer: replied 8 days ago.
but the email address on my Facebook has been changed by Sandra Taylor gibson i can't changed
Customer: replied 8 days ago.
i have just paid 5 pound for nothing
Customer: replied 8 days ago.
hello
Expert:  Richard replied 8 days ago.

Ok then please use this form to try to further verify yourself.

https://www.facebook.com/help/contact/283958118330524

And allow up to 5 working days to reply. If they do not you would need to create a new account sorry.

 

Please let me know exactly what happens

Thank you

Customer: replied 8 days ago.
Any number in the UK to contact?
Customer: replied 8 days ago.
Any number in the UK?
Expert:  Richard replied 8 days ago.

No sorry Facebook have no phone numbers for support.