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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 65727
Experience:  Over 15 years of consulting to the IT industry
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Some one has stalling my account how you can help, using my

Customer Question

hi
JA: Hello. How can I help?
Customer: some one has stalling my account how you can help
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: using my mobile phone iPhone 8
JA: What Operating System (OS) are you running on your iPhone?
Customer: hello
JA: Hi. How can I help?
Customer: i have explaine to you my account has been stalling and some using my account she has changed the email address
JA: How long has this been going on with your iPhone? What have you tried so far?
Customer: this happened last week i have managed to change password ***** email address but she changed my account last night again
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Computer
Expert:  Richard replied 7 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

As the first step, can you please reset the password ***** and regain access.

Let me know if you can please.

Thank you

Customer: replied 7 months ago.
but the email address on my Facebook has been changed by ***** ***** gibson i can't changed
Customer: replied 7 months ago.
i have just paid 5 pound for nothing
Customer: replied 7 months ago.
hello
Expert:  Richard replied 7 months ago.

Ok then please use this form to try to further verify yourself.

https://www.facebook.com/help/contact/283958118330524

And allow up to 5 working days to reply. If they do not you would need to create a new account sorry.

Please let me know exactly what happens

Thank you

Customer: replied 7 months ago.
Any number in the UK to contact?
Customer: replied 7 months ago.
Any number in the UK?
Expert:  Richard replied 7 months ago.

No sorry Facebook have no phone numbers for support.