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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 59353
Experience:  Over 15 years of consulting to the IT industry
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I started setting up my box and managed to get on and

This answer was rated:

I started setting up my box and managed to get on and record? some then when i tried to play back it went haywire and i tried to reset but now have SET 1 showing. I have not had anything showing on the display panel but a light did come on for recording. Help!
JA: What exactly is having screen issues?
Customer: I cannot change screen from showing SET 1
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Samsung I can get HD programmes and I have it linked to box by hmdi
JA: How long has this been going on with your computer? What have you tried so far?
Customer: No problem with my computer. Its between TV and Panasonic box
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No thank you

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble with your box. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and Panasonic box (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and Panasonic box, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and 4 other Computer Specialists are ready to help you
Customer: replied 7 days ago.
Hi Richard. The box screen has come back up with Screen 1 showing and I can not change it

Please provide me a phone number to call you on.

Please ignore last message and provide me your phone number.

Customer: replied 7 days ago.
01234824755

calling

Customer: replied 7 days ago.
new batteries installed

is it responding now?

Customer: replied 7 days ago.
it is still showing same message

Please click my link

https://www.youtube.com/watch?v=UMPoifERrNs

and follow the steps there to test the remote

Tell me if it is working please.

Customer: replied 7 days ago.
I do not have a cell phone. Every time I press a button on the remote SET 1 is shown on the box

I am sorry to hear that.

 

It is the internal mainboard in the Panasonic box that has faulted.

 

I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

 

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

 

Thank you

 

Customer: replied 7 days ago.
THANK YOU

you are welcome.