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Ameen Khan
Ameen Khan,
Category: Computer
Satisfied Customers: 8218
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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My smart tv has stopped letting me download iPlayer and

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My smart tv has stopped letting me download iPlayer and Netflix.
JA: What's the brand and model number of your TV? How old is it?
Customer: I do not have this information
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: It is not allowing me to do something’s.
JA: How long has this been an issue? What happened right before this?
Customer: It started happening in December.I have been away and tried again on my return and itcontinues
JA: Anything else you want the TV Expert to know before I connect you?
Customer: I don’t think so.

Hi! My name is Ameen and I'll be assisting you. Secure Remote Assistance is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

 

To answer your question ->

It is possible your TV os is not compatible with iPlayer and Netflix, pleae contact your TV manufacturer to confirm if this new OS is compatible

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I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you.

Ameen Khan,
Category: Computer
Satisfied Customers: 8218
Experience: Senior IT Support Specialist at Brookfield Asset Management
Ameen Khan and 5 other Computer Specialists are ready to help you
Customer: replied 6 days ago.
You did not solve the problem

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