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Jess M.
Jess M., Computer Support Specialist
Category: Computer
Satisfied Customers: 10194
Experience:  Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
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I've lost all my folders since transferring from Imac to my

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Hi
JA: Hi. How can I help?
Customer: I've lost all my folders since transferring from Imac to my new pC ?
JA: What Operating System (OS) are you running on your iMac?
Customer: I WAS RUNNING EL CAPITAIN
JA: How long has this been going on with your iMac? What have you tried so far?
Customer: MY OLD MAC IS GONE I NW HAVE ANEW WINDOWS 10 PC
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: NOT REALLY I AM TRYING TO RECOVER MY FOLDERS FROM OUTLOOK

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer right now? A Mac? Or a smartphone?
  2. By "Outlook", are you referring to the Microsoft Outlook email program? Or are you referring to your email account ending in @outlook.com?

Please let me know by replying to me here so that I can help you further.

Best regards,

Jess

Jess M. and 6 other Computer Specialists are ready to help you
Customer: replied 6 months ago.
nursing windows now and yes outlook email programme

Thank you for requesting for my additional service of remote access so that I can help you directly in fixing your problem.

For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.

Here is the link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=8af2fee3-61d7-4fc5-bdbe-04d566a788ad

Best regards,

Jess