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Tech Expert, PC Support Specialist
Category: Computer
Satisfied Customers: 3117
Experience:  Technical Support Engineer
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I am on my mobile. Assistant: What's the brand and model of

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I am on my mobile.
Assistant: What's the brand and model of your computer? And the Operating System (OS)?
Customer: My problem is hangouts stopped sending so I deleted and reloaded but now I cannot get through the system as I have forgot my password. I have tried all the options!
Assistant: How long has this been going on with your computer? What have you tried so far?
Customer: only on my iPhone
Assistant: Anything else you want the Mac Expert to know before I connect you?
Customer: Yes there are several strange things going on since the last IOS

Hello! Welcome to JustAnswer. My name is Sumaya. I am happy to be assisting you today.
I am sorry to hear you are having trouble with your Hangouts account. Hopefully, we can get this resolved quickly.
May I know whom I am chatting with?

 

May I know if you are still connected with me?

 

Customer: replied 6 days ago.
Richard
Customer: replied 6 days ago.
Yes

Hi, Richard. Please, follow the instructions below to reset your Google Hangouts password:
- Click the link listed below:

https://accounts.google.com/signin/recovery

- Enter the email address that you wish to reset the password for
- Click the NEXT button
- Click on Try another way then follow the on-screen instructions
(If you do not have access to the recovery email please try to reset the password it first and if you do not have access to the recovery phone number, contact your service provider and check if you are able to get back that number.)
- Now you will be able to reset your password


If you still cannot get your password reset, you must fill out the form at the following page:
https://support.google.com/accounts/contact/disabled2

(NOTE: It may take up to a few days for the Gmail team to get back to you.)

Customer: replied 6 days ago.
Can you see my responses?

Yes, please follow the above instructions.

Tech Expert and 7 other Computer Specialists are ready to help you
Customer: replied 5 days ago.
Yes but is there a way to do it quicker?