How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 59575
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now

I'm locked out of my Hotmail account and I can't sign in on

This answer was rated:

Good Morning; I'm locked out of my Hotmail account and I can't sign in on my one drive. Also I'm not receiving or able to send any emails on my main Gmail account
JA: Are you logged into your Hotmail account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Possibly; but it's been a while that I've needed them. Also when I try to ask for a reset of password ***** says my account is locked and I have filled out at least 3 submission forms to try to sort. This has been going on since October 2019
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no I think that is all

Thank you for your question. My name is Richard and I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
Once the password is reset, try to sign into the account.
Please let me know exactly what happens
Thank you

Customer: replied 10 days ago.
I filled in various boxes for information and the message was I will receive an email after 24 hours. Can you tell me how I would know if my Microsoft Office subscription has run out and could this be a reason also? Steve

It will tell you this Steve when you go to open Office, it will ask you to purchase it again.

Customer: replied 10 days ago.
Thanks Richard; I'll see what comes back in 24 hours; if no good I'll ask for your help again. Steve

Thanks Steve.

Richard and 4 other Computer Specialists are ready to help you