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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 65261
Experience:  Over 15 years of consulting to the IT industry
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BT2000 the additional 2 handsets do not ring for incoming

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BT2000 the additional 2 handsets do not ring for incoming calls. Please advise
JA: What's the brand/model of your phone system?
Customer: 090640
JA: How long has this been going on with your phone system? What have you tried so far?
Customer: This has been aproblem for 2 days. It happened once before and i found out how to reboot but have now forgotten!
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: No

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your phone. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please remove the power to the base unit and the batteries from the handset
Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.
Please let me know the results
Thank you

Customer: replied 5 months ago.
No the hAnd sets still not receiving incoming calls and handset has MUTE sign on the window
Customer: replied 5 months ago.
I do not wish you to connect me.

Please click this link

https://shop.bt.com/content/uni2/documentation/8h2v/bt2000_user_guide.pdf

And go to page 19 and follow the steps to unmute and increase the volume on the phone.

Let me know how you go please.

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