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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 59588
Experience:  Over 15 years of consulting to the IT industry
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My phone has no service. It should refreshedon 13th jan.20,

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My phone has no service. It should refreshedon 13th jan.20
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: iPhone with EE network
JA: How long has this been going on with your smartphone? What have you tried so far?
Customer: Nothing . I am abroad current. I have sim only contract
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: I just want my phone to work. Please.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the phone until you see a menu and choose power off.
Then power on the phone and tell me how it now functions.
Thank you

Richard and other Computer Specialists are ready to help you
Customer: replied 11 days ago.
Nothing has changed. Still shows no service on the top left

Please click this link

https://join.zoho.eu/797780627

And open the file that downloads

Customer: replied 11 days ago.
The link does not open

It is working correctly, what is the message you get?

Customer: replied 11 days ago.
Safari cannot open this link. Do I need to do anything? Or wait as you can access remotely?

I cannot access it till you do the instructions, the link is fine so appears an issue on your system.

But on the iPhone, go to settings, general, reset, reset network settings.

Then tell me how it functions please.

Customer: replied 11 days ago.
When I type reset network it will all the existing network is that ok?
Customer: replied 11 days ago.
I mean delete all existing network is that ok?

yes it is

Customer: replied 11 days ago.
I did it

Thank you