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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Can you please hold the power button on the phone until you see a menu and choose power off.Then power on the phone and tell me how it now functions.Thank you
Please click this link
And open the file that downloads
It is working correctly, what is the message you get?
I cannot access it till you do the instructions, the link is fine so appears an issue on your system.
But on the iPhone, go to settings, general, reset, reset network settings.
Then tell me how it functions please.
yes it is