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Thank you for your question. My name is Richard and I look forward to assisting you.I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please use my link below to reset the passwordhttps://accounts.google.com/signin/recoveryOnce the password is reset, try to sign into the account.Please let me know exactly what happensThank you
you are doing this on the iPhone?
Which model iPhone are you using?
Please click this link
and open the file that downloads
as we discussed on your phone
hold volume down and power until you see the apple logo then please.
Let the phone restart and try hangouts please
Yes it was, but it is ok now.