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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 59694
Experience:  Over 15 years of consulting to the IT industry
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Second opinion] I am on my mobile. Assistant: What's the

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second opinion] I am on my mobile.
Assistant: What's the brand and model of your computer? And the Operating System (OS)?
Customer: My problem is hangouts stopped sending so I deleted and reloaded but now I cannot get through the system as I have forgot my password. I have tried all the options!
Assistant: How long has this been going on with your computer? What have you tried so far?
Customer: only on my iPhone
Assistant: Anything else you want the Mac Expert to know before I connect you?
Customer: Yes there are several strange things going on since the last IOS
Customer: replied 12 days ago.
It is a Dell

Thank you for your question. My name is Richard and I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://accounts.google.com/signin/recovery
Once the password is reset, try to sign into the account.
Please let me know exactly what happens
Thank you

Customer: replied 12 days ago.
I changed the password successfully
But when I go into Hangouts it asks me to sign into google which I have.
So put in user name and password but it keeps saying sign int google?

you are doing this on the iPhone?

 

Customer: replied 12 days ago.
Yes

Which model iPhone are you using?

Richard and 3 other Computer Specialists are ready to help you
Customer: replied 12 days ago.
iPhone 7 max

Please click this link

https://join.zoho.eu/319713825

and open the file that downloads

Customer: replied 12 days ago.
Do you have enough information?

as we discussed on your phone

hold volume down and power until you see the apple logo then please.

Let the phone restart and try hangouts please

 

Customer: replied 12 days ago.
Thank you Richard! That worked!

Was it a fault with IOS ?

Yes it was, but it is ok now.