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Robert H
Robert H,
Category: Computer
Satisfied Customers: 690
Experience:  IT Senior Client Services Engineer at DTE
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I have lost all of my sky channels, my card number isJA:

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I have lost all of my sky channels
JA: What's the brand and model number of your TV? How old is it?
Customer: my card number is###-##-####JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: i have all other servers except Sky...It went suddenly two days ago after the storm.
JA: How long has this been an issue? What happened right before this?
Customer: it was fine before
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no thank you

Hello and welcome to JustAnswer, an independent Question & Answer web portal. My name is Robert and I am happy to be assisting you today! ūüėä


Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me. I can offer you whatever is needed to solve your problem.

I’m so sorry to hear about your issue. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Press the blue button on the remote > Settings > Software Information > Update Software. This works in 95% of cases with this problem.

Thank you very much for your time & patience while I typed up your response. Also, thank you for giving me the chance to help out today.


If there is anything else that I can help with today, please let me know. My goal is to provide excellent service to you!


Thank you,
Robert_IT
(Your friendly expert)

Robert H,
Category: Computer
Satisfied Customers: 690
Experience: IT Senior Client Services Engineer at DTE
Robert H and 9 other Computer Specialists are ready to help you
Customer: replied 2 days ago.
Thank You

Hello Sir/Madam,

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