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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 7076
Experience:  Technical Director of IT Company
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I received recently my usage report and was alarmed at the

Customer Question

I received recently my usage report and was alarmed at the amounts shown. I have for some time been concerned that my e-address is being accessed, and if this is the case it could account for the high usage indicated. We don’t download or stream films etc.. We don’t know how to do that- my wife occasionally views store sites and views their merchandise eg M&S..
JA: What exactly are you having trouble accessing?
Customer: nothing that I can specify. Only problem is speed or should I say slowness.
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: ipad mainly. Wife has just acquired a smartphone with WiFi connection.Sorry but I had more to tell you before we went into details.because of my suspicions I have been disconnecting the router to prevent any hacking, but see from my viewing tonight last weeks usage there are still unexpected highs. Is there any way that your equipment can identify what brand and model of computer is being used when these high usage figs. appear and what records should I keep which might help in identification?
JA: Anything else you want the Network Expert to know before I connect you?
Customer: That should do for starters, thanks.
Submitted: 7 days ago.
Category: Computer
Expert:  James K. replied 7 days ago.

Hello

 

My name is James

 

Welcome to Just Answer, I am sorry your having an Issue with your Network

 

I know this can Frustrating - Lets get you fixed up ASAP

 

Email is very low traffic , network wise can you tell me what your usage is >?

Cheers James

Customer: replied 7 days ago.
Hi James, 3ps
Expert:  James K. replied 7 days ago.

3ps?

Customer: replied 7 days ago.
Sorry, you're dealing with a76
Yes.rookie.I think it is 3Gbs per second. Definitely slow.
Expert:  James K. replied 7 days ago.

Ok no problem ,

 

Please do this

 

https://www.speedtest.net/

 

Click Above and let me know the results