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Tech Expert
Tech Expert, PC Support Specialist
Category: Computer
Satisfied Customers: 7283
Experience:  Technical Support Engineer
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I've forgotten my gmail password, I forgot my gmail password

Customer Question

JA: Hello. How can I help?
Customer: I've forgotten my gmail password
JA: Are you logged into your Gmail account on any other devices?
Customer: I forgot my gmail password early this afternoon so tried changing my password ***** times but it wouldn't accept any of them, so the whole thing became very muddled. I gave up. Then tonight I remembered it but it still wouldn't accept it. What can I do?
JA: The Email Technician will be able to walk you through that. Do you have security questions or a phone number on file to help reset your password?
Customer: Yes, my phone number is ***** 422612 - I'm not sure of my security questions, except of course my name, address etc
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No, I just so need to get into my computer
Submitted: 5 months ago.
Category: Computer
Expert:  Tech Expert replied 5 months ago.

Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.
I am sorry to hear you are having trouble with your Gmail. Hopefully, we can get this resolved quickly.
May I know whom I am chatting with?

Expert:  Tech Expert replied 5 months ago.

May I know if you are still connected with me?

Expert:  Tech Expert replied 5 months ago.

Hello, I noticed you haven’t had time to respond to my inquiry, so based on the information you have given me for your email, this is the best answer that I am able to provide at this time. If this does not solve your issue, please feel free to come back and provide me with more information and I will do my best to help you find a solution.

I understand that you are facing the issue in login to your email account. If that is correct, I will be glad to help you in fixing the issue.

Please, follow the instructions below to reset your Gmail/Google password:
- Click the link listed below:

- Enter the email address that you wish to reset the password *****
- Click the NEXT button
- Click on Try another way then follow the on-screen instructions
(If you do not have access to the recovery email please try to reset the password ***** first and if you do not have access to the recovery phone number, contact your service provider and check if you are able to get back that number.)
- Now you will be able to reset your password

You must have access to the recovery phone number to recover the Gmail account. If not please try contacting your phone service provider and check if you are able to get back that number.

If you still cannot get your password ***** you must fill out the form at the following page:

(NOTE: It may take up to a few days for the Gmail team to get back to you.)

You can also get connected to Google customer service using the below links, they will be able to help you to recover the account from their end.