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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 66720
Experience:  Over 15 years of consulting to the IT industry
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My Acer 50-100 is new - 31-01-20. Today the D Drive

Customer Question

My Acer 50-100 is new - 31-01-20. Today the D Drive disappeared
JA: What Acer model do you have? And the Operating System (OS)?
Customer: Nitro N50 -100. Version 10.0.17763 Build 17763. Windows 10
JA: Which software or app can I help with?
Customer: D Drive went missing today
JA: What have you tried so far with your software?
Customer: Don't understand. More detail please
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Computer
Expert:  Richard replied 7 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me how it now functions.
Please let me know the results.
Thank you