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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 66716
Experience:  Over 15 years of consulting to the IT industry
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My XP355 does not recognise the Epson Cyan 18 cartridge, Ink

Customer Question

my XP355 does not recognise the Epson Cyan 18 cartridge
JA: Are you getting any error messages? If so, what do they say?
Customer: Ink cartridge not recognised
JA: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?
Customer: new
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: how to print in colours
Submitted: 7 months ago.
Category: Computer
Expert:  Richard replied 7 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please