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Tech Expert
Tech Expert, PC Support Specialist
Category: Computer
Satisfied Customers: 3449
Experience:  Technical Support Engineer
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When I chose to print the details show a Fax sign on the

Customer Question

When I chose to print the details show a Fax sign on the printer details
JA: What's the brand and model of your printer?
Customer: which I do not need and this stops my printing.
JA: The Printer Technician will be able to walk you through that. How long has this been going on with your printer?
Customer: With in the last day.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Two days ago.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: yes How do I stop the pc from continuingto print the last article.
Submitted: 7 days ago.
Category: Computer
Expert:  Tech Expert replied 7 days ago.

Hello! Welcome to JustAnswer. My name is Sumaya. I am happy to be assisting you today.
I am sorry to hear you are having trouble with your printer. Hopefully, we can get this resolved quickly.
May I know whom I am chatting with?

 

Expert:  Tech Expert replied 7 days ago.

May I know if you are still connected with me?

 

Customer: replied 7 days ago.
Arthur Yes
Expert:  Tech Expert replied 7 days ago.

Hi, Arthur. I understand that you are unable to print. If that is correct, I will be glad to help you in fixing the issue.
Is this the same computer with which you are facing this issue?

 

Customer: replied 7 days ago.
Yes
Expert:  Tech Expert replied 7 days ago.

Please press the Windows logo key and R key together to open Run.

In the RUN box type "control printers" without the quotes and click on OK.

Right-click on your printer and select it as the default printer and try to print again.

 

Also, to stop printing an article or document, open the printers window as informed above, right-click on the printer, click on See what's printing and Righ-click on the printing document, select Pause or Cancel.