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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 60556
Experience:  Over 15 years of consulting to the IT industry
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KEYBOARD LOST THE UPPER CASE, LENOVO, HUH, TRIED NUMLOCK -

Customer Question

KEYBOARD LOST THE UPPER CASE
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: LENOVO, HUH
JA: How long has this been going on with your computer? What have you tried so far?
Customer: TRIED NUMLOCK - NO DIFFERENCE
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: COMPUTER TOOK A KNOCK JUST BEFORE PROBLEM - NO DAMAGE OBSERVED
Submitted: 18 days ago.
Category: Computer
Expert:  Richard replied 18 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me how it now functions.
Please let me know the results.
Thank you