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Rafi, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 10182
Experience:  IT Manager
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I can’t get ITV. I have tried switching off at the mains and

Customer Question

I can’t get ITV. I have tried switching off at the mains and re booting. Can you talk me through how to restore it please
JA: What device or product does this involve?
Customer: Samsung TV
JA: What Samsung model do you have? How old is it?
Customer: no idea what model. About 6. Nothing wrong with tv, I pressed the wrong knob
JA: What Samsung product do you have?
Customer: ue4od5003bwxxu
JA: What have you tried so far with your Samsung product?
Customer: Re booting and tried following instructions on tv
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: tv menu works. All other programmes available. Just ITV missing
JA: How long has this been an issue with your Samsung? What happened right before this?
Customer: two days. I was trying to find a particular programme and obviously pressed something I shouldn’t have which disconnected itv
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Computer
Expert:  Rafi replied 7 months ago.

Hello, Welcome to Just Answer. an independent paid Question & Answer web portal. I am Rafi and I will try to do my best to help you today. Please note Secure Remote Assistance are auto-generated and communication through chat is fine with me. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. To make sure I don't miss anything, please give me a few minutes to review your question

Expert:  Rafi replied 7 months ago.

Was ITV on it before? Its possible your Samsung TV does not support this app.

Customer: replied 7 months ago.
it’s been absolutely fine
Expert:  Rafi replied 7 months ago.

Which device was it on

Customer: replied 7 months ago.
My Samsung tv
Expert:  Rafi replied 7 months ago.

Have you done a factory reset of the Samsung TV

Customer: replied 7 months ago.
How do I do that
Customer: replied 7 months ago.
Why haven’t you answered me
Expert:  Rafi replied 7 months ago.
  1. Power on your TV.
  2. Press the Menu button.
  3. Select Support, then Enter.
  4. Choose Self Diagnosis, then Enter.
  5. Select Reset, then Enter.
  6. Enter your Security PIN. ...
  7. The factory reset screen will show a warning message. ...
  8. During the process, TV may turn off and on and will display the Setup screen.