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Please note, these instructions are done on a computer
Okay, I can go ahead and remotely connect to your computer to resolve this issue. Please click this link and follow the instructions provided so I can connect:
Then click the I Agree button near the bottom of the web page to download the remote assistance program. Select Run if prompted and if not prompted then double click the Elsinore file in your downloads folder to startthe remote assistance session
Not being able to log in to your email account may be because the email system has detected a weak password or a compromised email account and changed the password or locked the account to help secure customer data and the repeated tries to regain access will lock the sign-in for a period.
Have you previously set up password recovery for the email address with an alternate email and mobile number? You could try the http://myaccountholding.talktalk.co.uk/ option. Other than the reset to the account itself, if there are alternates listed, see if you recognise them from the hints.
If not, you may need to prove you're the registered user of the email. Double check that you've added to your Community Profile, https://community.talktalk.co.uk/t5/user/userloginpage?redirectreason=notregistered&dest_url=https%3A%2F%2Fcommunity.talktalk.co.uk%2Ft5%2Fuser%2Fmyprofilepage%2Ftab%2Fpersonal-profile%253Apersonal-info your name, current address and contact 'phone numbers and then scroll down and add all of the following in the Private Notes area at the bottom of the page:
TalkTalk's Community Team will verify the user details recorded for the email address and will confirm the next actions here.
When you do get access to the email account then use the http://myaccountholding.talktalk.co.uk/ option to set your own password and then set up password recovery options with an alternate email address and mobile phone number.