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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 60556
Experience:  Over 15 years of consulting to the IT industry
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Printer only prints first page of document even after I

This answer was rated:

Printer only prints first page of document even after I click all
JA: What's the brand and model of your printer?
Customer: HPevnvy4500
JA: How long has this been going on with your printer?
Customer: Since I changed from windows 7 to 10 last week
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: not done ever
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no

Thank you for your question, my name is Richard and I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and 3 other Computer Specialists are ready to help you

Please click this link

https://join.zoho.eu/683450184

And open the file that downloads.

Customer: replied 15 days ago.
Thanks you have fixed everything.

You are most welcome, enjoy