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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 60427
Experience:  Over 15 years of consulting to the IT industry
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Can not get emails, google i think (old man need help)

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can not get emails
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: google i think (old man need help)
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: malware
JA: Anything else you want the Email Expert to know before I connect you?
Customer: dont think so

Thank you for your question. My name is Richard and I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://accounts.google.com/signin/recovery
Once the password is reset, try to sign into the account.
Please let me know exactly what happens
Thank you

Richard and 7 other Computer Specialists are ready to help you
Customer: replied 4 days ago.
yes please

Please click this link

https://join.zoho.eu/258495799

and open the file that downloads.

Customer: replied 4 days ago.
Still not resolved problem

Ok, if it still does not receive

Shut down your Mac.

Find Command (⌘), Option, P, and R on your keyboard.

Turn on your Mac.

Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.

Hold these keys until the computer restarts and you hear the startup sound for a second time.

Release the keys.

Then tell me if it receives please.

Customer: replied 4 days ago.
Yes just got emails

Perfect.

Customer: replied 4 days ago.
seems to be ok now thank you

you are welcome

Customer: replied 6 hours ago.
Richard was very patient with me an old man all resolved thank you