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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 60427
Experience:  Over 15 years of consulting to the IT industry
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Can not get emails, google i think (old man need help)

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can not get emails
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: google i think (old man need help)
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: malware
JA: Anything else you want the Email Expert to know before I connect you?
Customer: dont think so

Thank you for your question. My name is Richard and I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
Once the password is reset, try to sign into the account.
Please let me know exactly what happens
Thank you

Richard and 7 other Computer Specialists are ready to help you
Customer: replied 4 days ago.
yes please

Please click this link

and open the file that downloads.

Customer: replied 4 days ago.
Still not resolved problem

Ok, if it still does not receive

Shut down your Mac.

Find Command (⌘), Option, P, and R on your keyboard.

Turn on your Mac.

Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.

Hold these keys until the computer restarts and you hear the startup sound for a second time.

Release the keys.

Then tell me if it receives please.

Customer: replied 4 days ago.
Yes just got emails


Customer: replied 4 days ago.
seems to be ok now thank you

you are welcome

Customer: replied 6 hours ago.
Richard was very patient with me an old man all resolved thank you