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Thank you for your question. My name is Richard and I look forward to assisting you.I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please use my link below to reset the passwordhttps://accounts.google.com/signin/recoveryOnce the password is reset, try to sign into the account.Please let me know exactly what happensThank you
Please click this link
and open the file that downloads.
Ok, if it still does not receive
Shut down your Mac.
Find Command (⌘), Option, P, and R on your keyboard.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.
Release the keys.
Then tell me if it receives please.
you are welcome