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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 66821
Experience:  Over 15 years of consulting to the IT industry
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I have been hacked into on yahoo sky email, i got an email

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i have been hacked into on yahoo sky email
JA: How do you usually access Yahoo? On a phone or tablet, or through a web browser?
Customer: i got an email saying my account had expired and i had to press a button to reactivate it - now i find it is a scam to get my bank etc a computer
JA: What troubleshooting have you tried?
Customer: none i need yto shut down yahoo i think but have folders on it that i want to keep the hacker last week sent messages to all my address book asking for money
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no i am just worried

Thank you for your question. My name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you

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