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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 60388
Experience:  Over 15 years of consulting to the IT industry
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I have been hacked into on yahoo sky email, i got an email

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i have been hacked into on yahoo sky email
JA: How do you usually access Yahoo? On a phone or tablet, or through a web browser?
Customer: i got an email saying my account had expired and i had to press a button to reactivate it - now i find it is a scam to get my bank etc a computer
JA: What troubleshooting have you tried?
Customer: none i need yto shut down yahoo i think but have folders on it that i want to keep the hacker last week sent messages to all my address book asking for money
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no i am just worried

Thank you for your question. My name is Richard and I look forward to assisting you.

I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
Once the password is reset, try to sign into the account.
Please let me know exactly what happens
Thank you

Richard and 6 other Computer Specialists are ready to help you

Please click this link


And open the file that downloads