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Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 7223
Experience:  Certificate Course In Computer Maintenance
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I cannot connect my new tablet to my hub

Hello. Welcome to JustAnswer! I'm Sudipto and I'm happy to assist you today with your problem.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Do you want to connect the Tablet to Internet?

Customer: replied 9 days ago.

Sorry for the late reply, please let me know the make and model of the tablet?

Customer: replied 9 days ago.
It is a Samsung, Galaxy TabA

OK, when you try to connect it to the wifi network, what error message do you get?

Customer: replied 9 days ago.
No onterner connevtion

Do you have any other device which is connected to the same wifi network?

Customer: replied 9 days ago.
"no internet connection" onfb and on instagram " Couldn't refresh feed".,

I want to know if you have any other devices, like computer, phone etc. which is connected to that same wifi or not, facebook and instagram are apps not devices.

Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 7223
Experience: Certificate Course In Computer Maintenance
Sudipto and 8 other Computer Specialists are ready to help you
Customer: replied 9 days ago.
no others
Customer: replied 9 days ago.
not sure if yyyyou

Hello Sir/Madam,

Thank you for requesting Remote Assistance, your speaking with Rob and I will be tech support today. Could you kindly follow the link provided below and download the remote application onto your desktop followed by opening it?
http://www.justanswer.com/remotedesktop/join.aspx?Session=a479da49-b5af-42fd-a601-9eafa4e68b11

Once you have completed the above steps please can you let us know, should you require additional support to complete these steps please also let us know.

We look forward to assisting you further.

Customer: replied 9 days ago.
I did not tick accept this offer. Please ensure I do not get enrolled in your membership


Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

May I know what troubleshooting have you done?

 

I want you to off your router or modem after 6 minutes on it again, if not work do it twice.

Customer: replied 8 days ago.
w

Let me know if I can be of further assistance. Thank You.

 

Customer: replied 8 days ago.
wi don't have a desktop. I have an old tablet that does connect to wifi but my new tablet doesn't
Customer: replied 8 days ago.
jt did when I first got it

I want you to off your new tablet and also off your router or modem after 5 minutes on the tablet and router or modem.

Customer: replied 8 days ago.
it still doesn't work

Try to connect your tablet to another wifi connection or hotspot, please.

Customer: replied 8 days ago.
I don't know how to do that

Have you tried to reboot your tablet and try to connect again to wifi.

Customer: replied 8 days ago.
yes 3times. I am going to take it back to the shop where I bougjt ot to seek advice or return it if it is faulty. thank you