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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 7157
Experience:  B.Sc. Computer Science with Honors
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I lost my Email have been trying to recover it, Not there I

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I lost my Email have been trying to recover it
JA: Have you checked for the lost email in your Trash and Spam folders?
Customer: Not there I just wiped it off on this my new computor
JA: What email provider are you using (e.g. Gmail, Yahoo, etc.)?
Customer: G Mail
JA: Have you checked for your email under the All Mail tab?
Customer: Don't know how to find all Mail tab
JA: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?
Customer: Just fed up searching and being asked for password ***** this stage I have a great number of passwords

Hi my name is Michelle and I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.


what is your gmail email address that you are unable to get signed into

Michelle and 5 other Computer Specialists are ready to help you
Customer: replied 5 days ago.

Click here to start the remote session......http://www.justanswer.com/remotedesktop/join.aspx?Session=5a63cd82-a7ac-4f7c-94ce-f8ffea434dba
In the page that opens you will see just answer remote desktop..scroll down the page and click on i agree
It will download a file Elsinore screen connect exe at bottom of screen
Once its downloaded, open\run the file ..you can double click on it to run it
Once it starts to run it will ask do you want to allow the file to make changes...say yes to it

 

do you have a phone number ending with 30?

I have been waiting for you to remote connect but have not got any response from you

 

Customer: replied 5 days ago.
Are you helping me Please

do you have a phone number ending with 30?

Customer: replied 5 days ago.
My Mobile number end with 30

What Operating System (OS) is running on the computer? xp, vista, windows 7, 8 or 10 or Macos

let me know the phone number ending with 30

 

Customer: replied 5 days ago.
087 2511130
Customer: replied 5 days ago.
Do I wait for a response from Tech Support Specialist

A text message with a 6-digit verification code was just sent to 087 251 1130

let me know the code

Customer: replied 5 days ago.
G-968319 came ?on my phone is this relevent

yes one moment please

do you have access to this email mer••••••••••••••••@gmail.com

Customer: replied 5 days ago.
no

let me know the phone number ending with 98 thats linked to your google account

Customer: replied 5 days ago.
my landline Number 01 4530498

which browser are you using to open gmail... chrome, firefox, internet explorer or edge.

Customer: replied 5 days ago.
at one stage I connected with Chrome

open chrome.....click on the 3 dots on top right and click settings

in the settings page, check under manage passwords if your google account is listed

Customer: replied 5 days ago.
Not listed

Google email account recovery totally depends on on the phone number or alternate email linked to the account

Google can't recover your account online because the alternate email mer••••••••••••••••@gmail.com , linked to account is not accessible and you have set a 2 step verification on the account.
we have attempted to retrieve the stored password from the cache in browser but that option too is ruled out as passwords are not getting saved in browser.

so you may try to recover your google account again after 24 hours at below link:

https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin

but if that does not work, my suggestion would be to switch over to a new email as this one cannot be recovered without access to recovery email and there is no other way to recover the account

 

 

Customer: replied 5 days ago.
I found my email address on Saved passwords

is the email listed for website accounts.google.com

you can clcik on the eye icon on right to view the password

Customer: replied 5 days ago.
Google .com unable to fin that icon

you may try to recover your google account again after 24 hours at below link:

https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin

do not attempt today as that might lock the account

 

Customer: replied 5 days ago.
Thank you for trying Eilish

thanks

Customer: replied 4 days ago.