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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 61782
Experience:  Over 15 years of consulting to the IT industry
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I have an acer Intel laptop and have been trying Skype

Customer Question

I have an acer Intel laptop and have been trying Skype conference calls the picture us great and the sound is great BUT they cannot hear me for some reason I have no outgoing sound
JA: Is this happening with internal or external speakers?
Customer: Just no sound so I cannot reply to conference internal speakers I guess
JA: Did you try updating the sound driver on your Acer laptop?
Customer: No not sure how to
JA: The Laptop Technician will be able to walk you through that. Anything else you want the Computer Expert to know before I connect you?
Customer: No dont think so just be gentle with me I am a bit slow lol
Submitted: 11 days ago.
Category: Computer
Expert:  Richard replied 11 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

In Skype, can you please go to settings, then Audio

Then set the Microphone onto one of the other devices in the list and see if the Microphone is then working by placing a test call.

Let me know how you go please

Customer: replied 11 days ago.
Ok I am on audio and have put mic on high definition
Expert:  Richard replied 11 days ago.

Let me know the results please