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Robert H
Robert H,
Category: Computer
Satisfied Customers: 1188
Experience:  IT Senior Client Services Engineer at DTE
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I have been trying to ring for over an hour now with no

Customer Question

I have been trying to ring for over an hour now with no answer. It is regarding us not receiving a refund on a tv that was sent back to you
JA: What's the brand and model number of your TV? How old is it?
Customer: We have received a new tv but are still waiting our refund on 299.00 which was supposed to have been sent to us over two weeks ago.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Our customer number is ***** My name is*****
JA: How long has this been an issue? What happened right before this?
Customer: New tv didn't work so we sent it back to you but had to pay another 299.00 for this but were told this would be refunded which to date has not been
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Very frustrated and getting angry at lack of response from telephone operators
Submitted: 6 days ago.
Category: Computer
Expert:  Robert H replied 6 days ago.

Hello and welcome to JustAnswer, an independent Question & Answer web portal. My name is Robert and I am happy to be assisting you today! ūüėä


Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me. I can offer you whatever is needed to solve your problem.

Expert:  Robert H replied 6 days ago.

Please tell me the site or store name in which you purchased the TV

Customer: replied 6 days ago.
Very
Expert:  Robert H replied 6 days ago.

That's the name of the store?

 

Expert:  Robert H replied 6 hours ago.

Hi Friend! Just following up and making sure you are all set! Please let me know if you need anything else and I'll be happy to help!


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Thank you,
Robert_IT
(Your friendly expert)