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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 65266
Experience:  Over 15 years of consulting to the IT industry
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My phone is not working i can make calls but not receive

Customer Question

my phone is not working i can make calls but not receive any
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: it is my land line i dont have a smart phone
JA: How long has this been going on with your smartphone? What have you tried so far?
Customer: just today when a friend said she couldnt ring me iam self isolating
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the phone modem the phone connects to for a signal (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the modem, turn it on and tell me please if it is now operating correctly.

Let me know the results please