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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 61526
Experience:  Over 15 years of consulting to the IT industry
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I am trying to log into my email account I've been having

Customer Question

hello I am trying to log into my email account I've been having trouble since last week one of your colleagues gave me a password but it doesn,t work
JA: Are you logged into your email account on any other devices?
Customer: on my phone and laptop
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: landline no is02089413418
JA: Anything else you want the Email Expert to know before I connect you?
Customer: i,ve been in contact with your colleague this morning and he also contacted my husband he gave me a password ***** its not working
Submitted: 6 days ago.
Category: Computer
Expert:  Richard replied 6 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

can you tell me the email address with the issue please?

Thank you

Customer: replied 6 days ago.
[email protected] my email was blocked i contacted bt this morning bt gave me a new password but its not working
Expert:  Richard replied 6 days ago.

Can you please use my link below to reset the password

https://www.bt.com/forgotmypassword

Once the password is reset, try to sign into the account.

Please let me know exactly what happens

Thank you