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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 61526
Experience:  Over 15 years of consulting to the IT industry
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I am trying to log into my email account I've been having

Customer Question

hello I am trying to log into my email account I've been having trouble since last week one of your colleagues gave me a password but it doesn,t work
JA: Are you logged into your email account on any other devices?
Customer: on my phone and laptop
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: landline no is02089413418
JA: Anything else you want the Email Expert to know before I connect you?
Customer: i,ve been in contact with your colleague this morning and he also contacted my husband he gave me a password ***** its not working
Submitted: 6 days ago.
Category: Computer
Expert:  Richard replied 6 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

can you tell me the email address with the issue please?

Thank you

Customer: replied 6 days ago.
[email protected] my email was blocked i contacted bt this morning bt gave me a new password but its not working
Expert:  Richard replied 6 days ago.

Can you please use my link below to reset the password

Once the password is reset, try to sign into the account.

Please let me know exactly what happens

Thank you