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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 61687
Experience:  Over 15 years of consulting to the IT industry
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Divert calls from switchboard to mobile phone. Account No

Customer Question

divert calls from switchboard to mobile phone. Account No VP97693270
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: IPHONE supplied by BT
JA: How long has this been going on with your smartphone? What have you tried so far?
Customer: This phone has never been on divert. Business here is closing tomorrow and I would like to be able to divert switchboard phone to this mobile when I am working from home.
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: nothing else. How many mobiles can be diverted from Switchboard. Can our switchboard to diverted to another bt landline.
Submitted: 8 days ago.
Category: Computer
Expert:  Richard replied 8 days ago.

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please follow the steps here to divert calls

https://www.bt.com/help/landline/calling-features-and-security/all-about-call-diversion

Let me know how you go please

Customer: replied 8 days ago.
Hi Richard sorry this phone is account 98877967 EE. Will this make a difference to you?
Expert:  Richard replied 8 days ago.

No it is ok, the instructions I gave you in my last message will work.