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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Computer
Satisfied Customers: 10111
Experience:  Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
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My account number is 2100048104. To be able to work from

Customer Question

My account number is(###) ###-####
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: To be able to work from home my company IT need to get onto my home computer via Teamviewer or Logmein but this has been blocked by Talk Talk. Can you unblock for me please.
JA: Which LogMeIn product do you have?
Customer: Logmein123.com
JA: What have you tried so far with your LogMeIn software?
Customer: Just logging in through google but the web page is blocked
JA: Anything else you want the Software Expert to know before I connect you?
Customer: Dont think so but could you authorise Teamviewer as well please.
Submitted: 3 months ago.
Category: Computer
Expert:  Jess M. replied 3 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer right now? A Mac? Or a smartphone?
  2. Are you unable to download TeamViewer? Or were you able to download it but it is not opening or working?

Please let me know by replying to me here so that I can help you further.

Best regards,

Jess

Customer: replied 3 months ago.
Using a windows computer. Not able to download teamviewer as blocked by talk talk. Also wo t let me in to logmein
Expert:  Jess M. replied 3 months ago.

Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.

Please let me know if you want this remote option.

Best regards,

Jess

Customer: replied 3 months ago.
No just want talk talk to unblock
Expert:  Jess M. replied 3 months ago.

Please try to download TeamViewer QuickSupport from this link, then tell me if it is still blocked:

http://filesxpress.com/download-eb5cafa2cfa470d03470fd4801dbc3c5

Also, please try to use another web browser to download TeamViewer. It could be a web browser issue. Most ISPs do not block users online. I wonder how you came up with your conclusion that TalkTalk blocked you from doing what you want to accomplish.

Thank you.

Best regards,

Jess

Customer: replied 3 months ago.
Please cancel my subscription
Expert:  Jess M. replied 3 months ago.

I cannot do that from my end. Here is the link for you to do that:

https://www.justanswer.com/help/cancel-membership

Thank you for using our service.

Best regards,

Jess