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VanHilton M
VanHilton M,
Category: Computer
Satisfied Customers: 4416
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
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I did twice you advice but still off I sent a bit longer

This answer was rated:

Hi, I did twice you advice but still off
I sent a bit longer message you you about the problem, did you get that please?!

Are you still there? I don't mean to rush you. I just want to make sure that we are still connected

 

Customer: replied 16 days ago.
I'm here, thanks

Can you please elaborate the issue so that I may assist you further?

 

Customer: replied 16 days ago.
Yes

okay

Customer: replied 16 days ago.
Thanks

yes

Customer: replied 16 days ago.
I did twice off over 5 minutes, still off...

Can you please elaborate the issue so that I may assist you further?

Customer: replied 16 days ago.
So I need write down the problem?

yes

Customer: replied 16 days ago.
I got 16th March a new contract upgrade for my tablet broadband 07533282171 the number but I don't know if this number existing now or not...
I got device Huawei 4g router 3pro,
the woman in the shop said I no need do anything just remove sim card from tablet in I can use unlimited data straight....sne put new sim card to router, so I removed sim from tablet, every was fine til last Friday, from then no service....
My tablet is samsy Galaxy tab a6
Also , when I try to get switch on connection to router on tablet i finde a message from three "looks like you've reached your usage limit or run out of data allowance"
But I don't understand why is it, because shop sait it's an unlimited data.
Customer: replied 16 days ago.
Please could you help get back the service?! I'll check the link what you sent me, thanks

yes

Customer: replied 16 days ago.
Also, before you been switched to me your colleague offered me a 7days use allowance for £5 , I paid from my debit card because I thought that will help get a temporary service....but still off

I'm just a consultant, don't handle the billing.

 

Customer: replied 16 days ago.
Could you please advice me how can I get help?! I tried call three , but I had guide contact you here... online....

You can contact JustAnswer customer service for the billing here link below

http://ww2.justanswer.com/phone

Customer: replied 16 days ago.
Thanks for all help!

thank you

Keep safe

VanHilton M and 3 other Computer Specialists are ready to help you
Customer: replied 15 days ago.
Hi, please could you help again?

hello there

Customer: replied 15 days ago.
Hi, please, yesterday I paid £5 for a days using allowance, but it was a wrong decision, something I misunderstood from your colleague, please I really want cancelled that, co you help please?!

 

You can contact JustAnswer customer service for the billing here link belowhttp://ww2.justanswer.com/phone
Customer: replied 15 days ago.
for a 7 days using allowance
Customer: replied 15 days ago.
Thanks

you're welcome