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Hello and welcome to JustAnswer, an independent Question & Answer web portal. My name is Robert and I am happy to be assisting you today! 😊
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I’m so sorry to hear about your issue. I know that can be frustrating. Hopefully, we can get this resolved quickly.While I am able to give you some opinions and help troubleshoot any issues, since I am unable to access your account information through Amazon I cannot tell you why your neighbor has additional programs. Please reach out to Amazon Customer Service, where you will be able to speak with an actual human (always better!) at 1 (888) 280-4331. Let me know if there's anything else I can answer for you!
Thank you very much for your time & patience while I typed up your response. Also, thank you for giving me the chance to help out today.
If there is anything else that I can help with today, please let me know. My goal is to provide excellent service to you!
Thank you,Robert_IT(Your friendly expert)
Please reach out to Amazon Customer Service, where you will be able to speak with an actual human (always better!) at 1 (888) 280-4331.
My apologies - for the UK https://www.amazon.co.uk/gp/help/customer/contact-us