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Hello and welcome to JustAnswer, an independent Question & Answer web portal. My name is Robert and I am happy to be assisting you today! 😊
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I’m so sorry to hear about your issue. I know that can be frustrating. Hopefully, we can get this resolved quickly.Try turning both your Sky box and your router off at the plug. Wait 30 seconds before restarting your router and a further 4 minutes before restarting your Sky box. Then see if they connect.
Thank you very much for your time & patience while I typed up your response. Also, thank you for giving me the chance to help out today.
If there is anything else that I can help with today, please let me know. My goal is to provide excellent service to you!
Thank you,Robert_IT(Your friendly expert)
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