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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 31150
Experience:  Expert for over 10 years
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Since broadband went live today we have no landline. We

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Since broadband went live today we have no landline. We signed up for broadband and phone.
JA: What's the brand/model of your phone system?
Customer: BT Quad D
JA: How long has this been going on with your phone system? What have you tried so far?
Customer: No landline. We have disconnected the router and plugged in a Binatone Trend to check and found no dial tone
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: no

Hi! My name is ***** ***** I will be assisting you today. Please note that it can take a couple of minutes for a reply while I review your response and type out an answer.

Unplug the power cord to the base unit and all of the handsets

Wait 10 minutes

Plug back in the power cords

Check again

Customer: replied 2 months ago.
plugged power cord back in, still no dial tone. have unplugged the hub and filter at the main incoming phone socket , plugged in a known working phone and still no tone.
Customer: replied 2 months ago.
no I don't. check that it is enabled by TalkTalk

Who is your phone carrier?

Customer: replied 2 months ago.
should be TalkTalk now, it was BT until we left to go to them

Thank you for confirming.

Since this is a line/service issue, you will need to speak with TalkTalk at 0345(###) ###-####and have them send out a technician.

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