How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask James K. Your Own Question
James K.
James K., Consultant
Category: Computer
Satisfied Customers: 7372
Experience:  Technical Director of IT Company
20304743
Type Your Computer Question Here...
James K. is online now

I am trying to install a usb to hdmi cable onto my laptop to

This answer was rated:

hi
JA: Hi. How can I help?
Customer: I am trying to install a usb to hdmi cable onto my laptop to add a 2nd external monitor (1 laptop monitor, 2 external), I had the drive all installed fine this morning but had to stop the process as I was in the middle of my work, now the monitor is not being found, i have tried unsintalling and installing but i feel like it is now a little borken, when i run the drive install tool it just hangs and does nothing
JA: What Operating System (OS) are you running on your laptop?
Customer: Windows 10 The ubs to hdmi is compatible with it, i had the monitor working earlier, and now i feel i have lost control of it all
JA: Have you tried rebooting from a DVD or flash drive?
Customer: how do you mean
JA: The Laptop Technician will be able to walk you through that. Anything else you want the Computer Expert to know before I connect you?
Customer: no thanks!

Hello

My name is James

Welcome to Just Answer, I am sorry your having a techincal Issue

I know these can be Frustrating, I will be working with you to fix these issues to get you fixed up ASAP

Let me know when you are ready to continue

Cheers James

James K. and 5 other Computer Specialists are ready to help you
Customer: replied 2 day ago.
Hi, ready
Customer: replied 2 day ago.
how does this work

Click the link above

Customer: replied 2 day ago.
hi, are you still there?
Customer: replied 2 day ago.
system reboot did not ix
Customer: replied 2 day ago.
?
Customer: replied 2 day ago.
???
just chhecking
Customer: replied 2 day ago.
HELOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
Customer: replied 2 day ago.
hello
HELLO
Customer: replied 2 day ago.
hi
hi
hihihihihihi
Customer: replied 2 day ago.
Thus far I have paid money and you have just disappeared, I can't believe it works like this.
Please can you RESPOND asap.

Hello . i am here ,

 

Now you have restored, re-install the software please

 

 

Customer: replied 2 day ago.
ok one sec
Customer: replied 2 day ago.
hi, installed it, restarted it
unfortunately still no 3rd screen,
this time the install screen looked more like it did the time I got it to work
but still no screen
Customer: replied 2 day ago.
im at a loss what to do
Customer: replied 2 day ago.
ive just tried to uninstall, and will reintall now, see if work
Customer: replied 2 day ago.
unfortunately did not work.
Customer: replied 2 day ago.
what do you reckon
and can you confirm you are no longer remoting in, I don't know how to check that?
Customer: replied 2 day ago.
Let me know when you can help pls
Customer: replied 2 day ago.
you there?
Customer: replied 2 day ago.
hey mate?
Customer: replied 2 day ago.
I need to 100% know if you are going to help, or if you are fully logged off, I don't mind but I need to know, and have confirmed
Customer: replied 2 day ago.
HELLO
Customer: replied 2 day ago.
hellllllllllllllllllllllllo
Customer: replied 2 day ago.
hello
Customer: replied 2 day ago.
MATE

Hi , I am on Uk time so normally on in the day until about 6pm

 

What is the latest ?

Customer: replied 1 day ago.
Hey
Customer: replied 1 day ago.
Sadly still not working post reboot

Em, what is the company that provided the software , i want to have a look up on it

Customer: replied 1 day ago.
This is the link
Customer: replied 1 day ago.
https://www.amazon.co.uk/gp/aw/d/B085HCLC3P/ref=ya_aw_oh_bia_dp?ie=UTF8&psc=1

Ive read the Amazon Reviews, for the links too latest Driver that all the pages are 404 and not current can you email the seller for a link to latest driver please

Customer: replied 1 day ago.
Ok, will do

ok let me know