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Thanks for using JustAnswer. I am sorry you are experiencing this issue. I am happy to assist you and will do my best to resolve it for you. What is the brand and model of the TV? Also, try powering off the TV without the drive connected. Then connect to a different port on the TV and test.
Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.
I see that the system automatically offered you a remote support session and you accepted. Since this would not help in your case, I will update the system that it is not needed. We can continue via messaging as we were.
If that didn't work, please provide the brand and model of TV, so I could troubleshoot in further.
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Please note, I cancelled the remote session, so if there were any related charges, they should be reversed.
You are very welcome. It was my pleasure assisting you. Please feel free to request me in the future if you ever need assistance.