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Mian-Wisal Ahmad
Mian-Wisal Ahmad,
Category: Computer
Satisfied Customers: 2018
Experience:  Field Engineer at DWP Group
107108665
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Mian-Wisal Ahmad is online now

I purchased office 365 personnel [£59.99 invoice

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I purchased office 365 personnel [£59.99 invoice 230Y03Ciuqbz] I have never been able to access it keep asking for a product key, which I can find. i have been round help notes but no luck
JA: What exactly are you having trouble accessing?
Customer: all the application want a product key
JA: When could you last open your software?
Customer: yesterday
JA: Did you recently update your software or Operating System (OS)?
Customer: no
JA: Anything else you want the Software Expert to know before I connect you?
Customer: no

Hi, my name is***** to Just Answer. I understand how you feel. That sounds frustrating. Hopefully, we can get this resolved quickly. To make sure I don’t miss anything, please give me a minute to review your question.

Mian-Wisal Ahmad and 5 other Computer Specialists are ready to help you
Customer: replied 4 months ago.
ok

Dear valued customer, kindly click on https://join.zoho.com/637707666 for secure remote assistance.

Helped via remote. Thank you for the opportunity to serve you.

Customer: replied 4 months ago.
hi this is norman athersmith i amm ready to continue

Hey, norman :)

Kindly give me some time as I'm in the middle of another case.

I will take access to your system after some time.

Customer: replied 4 months ago.
ready to continue session
Customer: replied 4 months ago.
how about tomorrow and can you give us a specific time please

What time is it in your zone?

I'll take your session at 2 o'clock UK Time.

Customer: replied 4 months ago.
that is good for us i will take control of normans computer hopfully this will speed things up my name is roy
Customer: replied 4 months ago.
norman athersmithe here ready to go when you are
Customer: replied 4 months ago.
Mian-Wisal Ahmad, you said 2 oclock we are still waiting if you are ready we are too thanks roy

For secure remote assistance please open the link in your computer system.

https://join.zoho.com/145969219

Dear Valued Customer, I am waiting for your permission for Secure Remote Assistance. Please let me know once you are ready.

Helped via secure remote assistance.

Thank you for joining JustAnswer.

Stay safe and have a nice day.