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James - PC Tech
James - PC Tech, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 52
Experience:  IT Consultant and owner of Maidstone PC Repairs
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I have a Dell Inspiron 1525 and would like to reset it but

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Hi I have a Dell Inspiron 1525 and would like to reset it but cannot get past previous owners passwords. Can I reset to factory settings. Thanks
JA: What Operating System (OS) are you running on your Inspiron?
Customer: I don’t know anything about that. I work for nhs so this was a previous drs laptop who left the Trust years ago and we don’t know who it is. I just want to be able to work from home but haven’t got laptop other than this one. Thanks
JA: What have you tried so far with your Inspiron? Have you installed any updates recently?
Customer: I just wanna be able to wipe it clean if possible.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No thank you
Customer: replied 1 year ago.
Can someone pls call me . Thank you

Hi, I'm James a UK Technician with Justanswer and I'll see if I can help you to reset that laptop. First thing to do is to ascertain which Operating System it is running, but I suspect it is Windows 7. Does the login screen look like this?

Customer: replied 1 year ago.
No I think it’s windows Vista. The pic on opening screen is of a tree.
Customer: replied 1 year ago.
I just paid 5 pounds can someone pls ring me?

Unfortunately Justanswer charges extra for phone support, but I can give you instructions by message

Customer: replied 1 year ago.
Ok thank you can you pls just tell me if I can reset this laptop to factory settings?

It should be possible - I'm just checking the procedure with Dell

Customer: replied 1 year ago.
I have followed google but password ***** developer is protected!

Right, that's what I was afraid of - without that password ***** the login password ***** can't be done, unfortunately

Customer: replied 1 year ago.
could it be done if I pay 22 pounds?

Not remotely - unfortunately it needs a computer technician to physically work on it

Customer: replied 1 year ago.
When I switch user I can’t even get on internet. I only need outlook
Customer: replied 1 year ago.
Ok thank you

Sorry to be the bearer of bad tidings

Customer: replied 1 year ago.
Thanks for your help James. Just wanted to be away from the hospital on the days I could. Stay safe

Oh I totally get that - my wife works at Maidstone Hospital in the pharmacy department, so I am acutely aware of the stresses you are all under. You have my total admiration!

Just wish it was possible to help you on this occasion

Customer: replied 1 year ago.
I know thank you Janes. Do I have to unsubscribe or can you do that for me?

Best you do it - the link is:

https://www.justanswer.co.uk/help/cancel-membership

Just click the Cancel Membership blue words

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