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ABDULRAMEESH PUTHANP
ABDULRAMEESH PUTHANP,
Category: Computer
Satisfied Customers: 1105
Experience:  IT Manager at Silvermount International School Kerala, India
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My laptop won't start up tried removing battery checked

Customer Question

My laptop won't start up tried removing battery checked cables and powered on 20seconds on/off button
JA: What Operating System (OS) are you running on your laptop?
Customer: Microsoft
JA: Does your Microsoft laptop make any noise when rebooted? Are any of the LED lights on?
Customer: Oh it's lenovo lap top yes makes noise lights on
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No just that it's been switched off for months but as lock down need it to work on from home
Submitted: 17 days ago.
Category: Computer
Expert:  ABDULRAMEESH PUTHANP replied 17 days ago.

Hello. My name is Ramees.
Welcome to JustAnswer.com. I look forward to assisting you.

I’m sorry to hear that you're having trouble with your computer. I know that can be frustrating.
Hopefully, we can get this resolved quickly.

Can you see any LED fans or hear the CPU fan while turning on the laptop?

Customer: replied 17 days ago.
Hi Ramees yes makes a noise led lights on but nothing else
Expert:  ABDULRAMEESH PUTHANP replied 17 days ago.

Please try the troubleshooting method below.
1 Disconnect all connected devices and power cable from your PC (Battery also if possible).
2 Press and hold the power button for 60 seconds
3 Plug the power Cable back and try to turn on
If fails repeat these steps 2 more time
and tell me what happens.

Customer: replied 17 days ago.
No change hear it trying to load but nothing opens
Expert:  ABDULRAMEESH PUTHANP replied 17 days ago.

According to your description, your laptop is not POSTing.(Power on self-test).
It is usually the result of a failure in one of the 3 major components of the laptop.
Processor, RAM modules or Motherboard.
Most likely RAM modules.

But it can also be the motherboard, to know for sure we have to put a working RAM module in it and see if it is coming on.

I recommend taking it to a professional hardware technician. Because they will have spare RAM modules to test with.

I hope it will be the RAM modules because it will be easy and cheap to change them.

Expert:  ABDULRAMEESH PUTHANP replied 17 days ago.

I am very sorry to provide you with this bad news,
please understand that I do have a professional obligation to provide JustAnswer.com customers with correct answers,
even when the answer is not favorable to the customer.

Customer: replied 17 days ago.
OK so ordering new battery won't help as previously this solved issue
Expert:  ABDULRAMEESH PUTHANP replied 17 days ago.

No. If it was with the battery, the laptop will start with the charger plugged in.

Expert:  ABDULRAMEESH PUTHANP replied 17 days ago.

To make sure, you can try removing the battery, plug in the charger and try to turn on.

Customer: replied 17 days ago.
OK thanks anyhow
Expert:  ABDULRAMEESH PUTHANP replied 17 days ago.

You are most welcome!
If you are satisfied with my service,
I'd kindly request you to rate me as an Excellent Service or 5 stars and click Submit at the top.
If you have any questions or would like any additional information, please don't hesitate to ask.
And thank you for using Justanswer.com.
Best Regards,
Ramees PP

Customer: replied 17 days ago.
Hi again Ramees I have found a very old lap here that is starting up but will need lots of help to get it going link to e mail on line etc. Its a Dell latitude e4310! System flickering date shows 2010! On screen but maybe will work I am trying to get cv posted to apply for work atm
Expert:  ABDULRAMEESH PUTHANP replied 17 days ago.

I am more than happy to help you with this issue.

But unfortunately, I am not allowed to discuss more than one issue in a single question thread.

You can ask it as a new question on the JustAnswer home page.

I hope you understand.