How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Jeffrey B Your Own Question
Jeffrey B
Jeffrey B,
Category: Computer
Satisfied Customers: 3435
Experience:  ICT Support 1/2/3/ Line at Peopleware
72451768
Type Your Computer Question Here...
Jeffrey B is online now

Ramee I have found an old laptop here that is starting to

Customer Question

Hi Ramee I have found an old laptop here that is starting to work flickering it is dell latitude E43410 date on screen 2010! Can you help get it running as need to get on line to apply for work write cv etc. Thanks Laura
Submitted: 9 days ago.
Category: Computer
Expert:  Jeffrey B replied 9 days ago.

Hello, my name is*****'m happy to assist you today with your dell latitude E43410, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

please install the drivers and firmware here: https://www.dell.com/support/home/es/es/esbsdt1/product-support/product/latitude-e4310/drivers

Please let me know how this goes.

Kind regards,

Jeffrey

Customer: replied 9 days ago.
I am using my phone to contact you the device is? Trying to get started by very flicker screen just trying to see if it will connect to Internet
Expert:  Jeffrey B replied 9 days ago.

understood, thank you

I will be standing by.

Kind regards,

Jeffrey

Customer: replied 9 days ago.
Hi Jeffrey I am not sure if you can can remote access to as I have no e mail etc on this device yet but it says I am connected now
Expert:  Jeffrey B replied 9 days ago.

great

can we update the video card drivers?

Kind regards,

Jeff

Customer: replied 9 days ago.
Shall I try to access just answer on search engine? So you can access remoteIf so how can I do this from the dell device as nothing set up on it!
Customer: replied 9 days ago.
Firefox mozilla.org blocking access
Expert:  Jeffrey B replied 9 days ago.

Thank you,

please accept the offer so we can remotely connect.

Kind regards,

Jeff

Customer: replied 9 days ago.
Don't understand sorry how can you remote access when phone not dell device?
Expert:  Jeffrey B replied 9 days ago.

Thank you,

you want me to connect to the laptop, correct?

Kind regards,

Jeffrey