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Hello, my name is*****'m happy to assist you today with your dell latitude E43410, Lets get started!
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can we please try the following:
please install the drivers and firmware here: https://www.dell.com/support/home/es/es/esbsdt1/product-support/product/latitude-e4310/drivers
Please let me know how this goes.
understood, thank you
I will be standing by.
can we update the video card drivers?
please accept the offer so we can remotely connect.
you want me to connect to the laptop, correct?