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Hello, my name is*****'m happy to assist you today with your Logitech keyboard , Lets get started!
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can we please try the following:
Press and hold down an Easy-Switch button until the status light starts blinking. The keyboard is in pairing mode for the next three minutes. Go to Bluetooth settings on your device and select Logitech Bluetooth® Multi-Device Keyboard K380 when it appears in the list of available Bluetooth devices.
Please let me know how this goes.
understood, thank you Julia,
is this a usb connection?
What is the model?
Thank you Julia,
did we hold the bluetooth button for 30 seconds, then try to connect again.
i am so sorry, i somehow missed this message.
i am available all day.
understood, thank you
can you connect to it with another device like a cell phone?
just for testing we can try a cell phone.
did we try a reset of the ipad?
i am going through the steps here:https://www.digitaltrends.com/mobile/how-to-reset-an-ipad/
I will be standing by.
may i ask what model of cell phone you have?
for testing can we test if it will connect to the iphone?
so we know the keyboard is not faulty.
i do see there is also a bluetooth connection possible, correct?
just for testing can we try also try the bluetooth connection.
there is a bluetooth button on the keyboard, correct?
hold this in for 30 seconds, then connect.
not on the side? ( i do see more models of this online)
i am available.
i got the picture.
let me contact logitech for you, What is the model? the serial number?
contacting them now.