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I’m so sorry to hear about your issue. I know that can be frustrating. Hopefully, we can get this resolved quickly.
I am only able to provide you troubleshooting advice and support. It sounds like there may be an issue with your account on the back end, for which you will need to speak directly with Talk Talk. You can reach out to them at no charge!
Please call 0345(###) ###-####br/>Make sure you have your account details to hand when you call.
Thank you very much for your time & patience while I typed up your response. Also, thank you for giving me the chance to help out today.
If there is anything else that I can help with today, please let me know. My goal is to provide excellent service to you!
(Your friendly expert)