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Robert H
Robert H, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 3015
Experience:  Computer and IT support Engineer
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My problem is not resolved. Kindle still won't accept my one

Customer Question

My problem is not resolved. Kindle still won't accept my one click payment
Submitted: 16 days ago.
Category: Computer
Expert:  Robert H replied 16 days ago.

Hello and welcome to JustAnswer, an independent Question & Answer web portal. My name is ***** ***** I am happy to be assisting you today! ūüėä

Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me. I can offer you whatever is needed to solve your problem.


I’m so sorry to hear about your issue. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Since Kindle is linked to Amazon, I suggest you visit the Amazon website and login. You can then update your payment information. Please visit the link below, which will walk you through setting up a new/editing a payment method:

Thank you very much for your time & patience while I typed up your response. Also, thank you for giving me the chance to help out today.

If there is anything else that I can help with today, please let me know. My goal is to provide excellent service to you!

Thank you,


(Your friendly expert)

Customer: replied 16 days ago.
I did all this yesterday, but still not any success with Kindle. My amazon account has been updated to show correct expiry date of2020 , but Kindle not recognising this
Expert:  Robert H replied 16 days ago.

I'm wondering if it's possible you are signed into your Kindle device on a different account?